PRIVACY POLICY

Effective Date: Sun 21st September 2025

IndieRose Jewellery (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information you provide:

  • Name
  • Email address
  • Billing and shipping address
  • Payment details (processed securely through third-party providers; we do not store full payment information)
  • Phone number

b. Automatically collected information:

  • IP address
  • Browser type and device information
  • Website usage data (e.g., pages visited, time spent on site, referral source)

c. Information from third parties:

  • Payment processors
  • Delivery and logistics partners

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you regarding your purchase, delivery, or customer support inquiries
  • Send marketing emails (with your consent, and you can unsubscribe at any time)
  • Improve our website, products, and services
  • Prevent fraud and ensure secure transactions
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We only share your personal data with trusted third parties when necessary to provide our services:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery companies (e.g., Royal Mail, courier services)
  • IT service providers and website hosting platforms
  • Marketing and analytics tools (where consent is given)

We will never sell your personal data to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, track website performance, and support marketing activities. You can manage or disable cookies through your browser settings.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil your orders
  • Provide services
  • Comply with legal, tax, and accounting requirements

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict data processing
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at info@indierosejewellery.co.uk

8. International Data Transfers

If you are accessing our services from outside the United Kingdom, your information may be transferred to and stored in other jurisdictions where data protection laws may differ.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

IndieRose Jewellery
Email: info@indierosejewellery.co.uk