TERMS OF SERVICE

Effective date: 05.10.2025

Business Name: INDIEROSE JEWELLERY

Website: https://indierosejewellery.co.uk

1)Overview
This website is operated by IndieRose Jewellery. Throughout the website the terms “We”, “Us” and “Our” refers to IndieRose Jewellery.

Please read these Terms of Service carefully before accessing or using our website. These Terms of Service govern your use of our website and purchases made through our online store. By accessing our website or placing an order, you agree to these terms. If you do not agree to all these Terms and Conditions of this agreement then you may not access the website or use any of our services.

We reserve the right to update or modify these terms at any time. Any changes will be posted here with an updated effective date, it is your responsibility as the customer to check this page for updates and changes.

By using our website or purchasing our products you confirm that;
• You are at least 18 years of age or have consent from a parent or legal guardian
• Have legal capacity to buy any goods from us
• You have read, understood and agree to these Terms and Conditions.

2)Product information
We strive for accuracy in our descriptions, photography and pricing. We are not responsible if information on this website is not accurate, complete or up to date. We reserve the right to modify the content of this site at any time but we have no obligation to update any information on our site.

We make every effort to display our products accurately, we cannot guarantee that colour or size will appear accurately through your device. It is your responsibility to ensure that information regarding the product description is reviewed at the time of purchase. We do not guarantee that any products purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

Any changes to product pricing are subject to change without notice. We reserve the right at any time to modify the service or content within the website at any time and without notice.
We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction.

3)Orders and Billing
We reserve the right to refuse any order you place with us. In the unlikely event that we cannot fulfil your order for any reason we will notify you by email to the contact details from your account from the time the order was made.
We reserve the right to limit or refuse orders that in our sole judgement appear to be placed by dealers, resellers or distributors. By purchasing with us you agree to provide current and accurate personal information for all purchases made on this website.

The submission of personal information is governed by our Privacy policy.(link it)
The price of the goods you order will be the price displayed on our website (outside of special promotions and offers) plus delivery charge (unless amount meets the minimum order for free delivery criteria) In the event of a pricing error, we will make every effort to contact you by the contact details given to us at the time of order and give you the option to confirm your order at the correct price or in the event of cancellation arrange a full refund (see link for refund and exchange policy)

Prices include VAT, where chargeable at the applicable current rates, they exclude the cost of any other taxes, duties or charges imposed or payable in respect of goods, all of which must be paid for by you.

Please check the contents and delivery details in your shopping cart to ensure that the order is correct before confirming payment as we may be unable to cancel or amend your order once submitted.

Payment methods for our goods are displayed at checkout, these include
• Visa
• Mastercard
• Google Pay
• Apple Pay
• American Express
• Klarna

All payments are subject to validation checks and authorisation by your chosen payment service. If the provider refuses to or cannot for any reason authorise payment you will be notified by email during the checkout process.

4)Delivery
All orders will be processed and prepared for despatch within 1 working day of purchase, with the exception of Weekends and UK Public holidays.

We have various delivery options, this information can be found on our Shipping page.

Free delivery is applicable to orders over specified shopping cart value as documented on our Shipping page.

We cannot be held accountable for orders delayed due to reasons beyond our control, these reasons include but are not limited to the following;
• Customs
• Service strikes
• Civil unrest
• Terrorist attacks or the threat of
• Weather
• Natural disasters
• Fire
• Pandemics/Epidemics
• Failure of public or private telecommunications networks

Your purchase will be delivered to the delivery address documented in your order. We will make every effort to ensure we meet all time frames stated in our shipping/delivery guidance.

If for any reason we cannot deliver your purchased items within 30 days of order
confirmation we will
• Advise you by email
• Offer alternative options on item if you and we agree on this.
• Cancel the order and process refund.

Following dispatch of your purchased items you may receive communication by email from the courier providing you with an estimated date and time of delivery, our courier does not carry out deliveries during Sundays or public holidays.

You are responsible for the loss or damage to the products after they have been delivered to the delivery address documented in your order.

For all Shipping information please see our shipping page.(linked)

5)Promotions and Offers
One discount code can be used per order. We reserve the right to cancel the use of a discount code at any time, without warning or further discussion.
Discount codes only apply when a correct code is entered at checkout.
Discount codes cannot be used in conjunction with any other discount code or offer and are valid on full price items only (unless otherwise stated in the offers terms and conditions)

Offers and discounts cannot be used on orders placed outside of the promotional period. All items are subject to availability at the time an order is placed.

6)Indierose Jewellery Guarantee – 2 Year Guarantee
All items come with a 2-year warranty for discolouration or tarnishing on the jewellery under normal wear and care. In the unlikely event of your item tarnishes or discolours we will replace it free of charge.

Items not covered under this guarantee
• Manufacturing faults
• Damage caused by misuse, modification or unreasonable wear and tear

7)Manufactures Guarantee– 12 months
All Jewellery is covered by a 12 month Manufacturing guarantee from the date of purchase.

This guarantee covers manufacturing defects only such as;
• Faulty fastenings
• Missing stones
• Broken chain or clasps
8)Nature of the Goods

As a purchaser you have certain legal rights (Consumer Rights Act 2015) in relation to the nature of the goods (Statutory rights) The goods must be of satisfactory quality, fit for purpose, and as described, giving you the right to a refund, replacement or repair if they are faulty. You have the right to cancel the contract and return non faulty items within 14 days for a full refund (with the exception of earrings) for Hygiene reasons.

The packaging of the goods may be different from that shown on the site
We try to ensure that all descriptions such as weight, size for the goods are as accurate as possible, there may be a slight tolerance in such weights, sizes and measurements.
The colour of the goods is displayed accurately on the site, the actual colour that you see on your device may differ slightly depending on the device you are using.
We take all complains seriously and will ensure that we respond to you as soon as you communicate to us. Contact us via our email address shown on the website.

9)Intellectual Property Rights
All contents of this website including text, images, product designs and brand assets – is the property of Indierose Jewellery.
You may not copy, distribute or use any part of our content without written permission.

10)Limitation of Liability
We are not liable for any indirect, incidental or consequential damages arising from website use or product purchase.
We are not legally responsible for;
• Losses that were not attributable to any breach or negligence on our part.
• Losses that were not reasonably foreseeable by either party (us or you) at the time the contract was formed.
• Losses to non-consumers

11)Third Parties
The rights and obligations under this contract may be enforced only by the parties to it.

12)User comments, feedback and other submissions
If you without a request from us send creative ideas, suggestions, proposals, plans or other materials, whether online, by postal mail or otherwise (collectively ‘comments’)you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
• To maintain any comments in confidence
• To pay any compensation for any comments
• To respond to any comments

We may but have no obligation to, monitor, remove or edit content that we determine to be unlawful, offensive, threatening, libellous, , defamatory, pornographic or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including
copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use false email address, pretend to be someone other than yourself, or otherwise mislead or third- parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments
posted by you or any third-party.

13)Paying with Klarna
In cooperation with Klarna Bank AB (publ) we offer alternative payment options. Payment is to be made to Klarna with ‘Pay Later’. Your personal data is handled in accordance with applicable data protection laws and in accordance with the information in Klarna’s privacy statement.

Indierose Jewellery acts as an introducer and not a lender of unregulated credit products provided (exclusively) by Klarna Bank AB(publ) Credit is only available to permanent UK residents aged 18+, subject to status. Terms and conditions apply.

Please note that the following products are not regulated by the FCA ‘Pay in 30 days’ and ‘Pay in 3 (instalments). Klarna’s pay in 3/Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

14)Governing Law
These Terms of Service any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of United Kingdom.

15)Changes to Terms of Service
You can review the most current versions of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.